Last updated: [5 may, 2026]

At [norvayle], we are committed to delivering your order efficiently and transparently. This Shipping Policy outlines our delivery options, processing times, and important information regarding your shipment.

1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been dispatched.

2. SHIPPING OPTIONS

We currently offer two delivery options within the United Kingdom:

Standard Shipping (Free)

• Delivery time: 7–15 business days
• Cost: Free of charge

Express Shipping

• Delivery time: 3–5 business days
• Cost: £9.90

3. DELIVERY TIMES

Delivery times are estimates and may vary depending on:

• Location within the UK
• Courier delays
• High-demand periods (e.g., holidays or promotions)

We are not responsible for delays caused by external factors beyond our control.

4. ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

5. INCORRECT ADDRESS

Please ensure all shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. LOST OR DELAYED SHIPMENTS

If your order has not arrived within the expected timeframe, please contact us.

We will investigate the issue with the courier and assist you accordingly.

7. CUSTOMS & IMPORT DUTIES

For international shipments (if applicable), customs fees or import duties may apply and are the responsibility of the customer.

8. CONTACT US

If you have any questions regarding your delivery, please contact us:

• Email: [contact@norvayle.com]
• Business Name: [norvayle]

By placing an order, you agree to this Shipping Policy.