Refund policy

Last updated: [5 may, 2026]

At [norvayle], we want you to feel confident in your purchase. This Refund Policy outlines your rights and how returns and refunds are handled.

1. YOUR RIGHT TO CANCEL (UK CUSTOMERS)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise your right to cancel, you must notify us within this period by contacting us using the details below.

2. HOW TO REQUEST A RETURN

To initiate a return, please contact us with:

  • Your order number
  • Your full name
  • Reason for return (optional)

Once your request is approved, we will provide return instructions.

3. RETURN CONDITIONS

To be eligible for a refund:

  • Items must be returned within 14 days of your cancellation request
  • Items should be unused and in their original condition
  • Items must be returned in original packaging where possible

You are allowed to inspect the item as you would in a physical store.

We reserve the right to reduce the refund amount if the item shows signs of excessive use or damage.

4. RETURN SHIPPING COSTS

Customers are responsible for the cost of returning items unless:

  • The item is faulty
  • The item is incorrect

We recommend using a tracked shipping service, as we are not responsible for lost returns.

5. REFUNDS

Once we receive and inspect your returned item, we will process your refund.

  • Refunds will be issued within 14 days
  • Refunds will be made using the original payment method
  • Standard delivery costs will be refunded (express shipping is non-refundable)

6. FAULTY OR INCORRECT ITEMS

If you receive a faulty or incorrect item, please contact us immediately.

In such cases:

  • We will cover return shipping costs
  • You may request a replacement or full refund

7. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Personalised or custom-made items
  • Items sealed for hygiene reasons that have been opened
  • Gift cards
  • Digital products once accessed or downloaded

8. LATE OR MISSING REFUNDS

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us if the issue persists

9. CONTACT US

For any questions regarding returns and refunds, please contact us:

  • Email: [contact@norvayle.com]
  • Business Name: [norvayle]

By making a purchase on our website, you agree to this Refund Policy.